Refund Policy | EcoPack

Refund Policy A. Introduction This Refund Policy defines the conditions under which customers may request refunds for orders related to www.ecopack.ai, in line with EU consumer rights rules. B. Company Information - Company name: Eco World Corporation S.R.L. - Registered address: Via Tanaro 12G, 20017 Rho (MI), Italy - Contact email: ecoworldcorporationsrl@pec.it - Website: www.ecopack.ai C. Refund Eligibility - Refund requests are evaluated under applicable law - Returned goods must generally be unused and in original condition unless otherwise required by law - Customized or made-to-order products may be excluded where legally permitted D. Time Limits Where the statutory right of withdrawal applies, requests should be submitted within the legal deadline (typically 14 days from delivery for eligible consumer orders). E. Refund Procedure To request a refund, contact us by email and provide: - Order reference - Reason for request - Supporting photos/documents where relevant If approved, return instructions are provided. F. Refund Method and Timing Refunds are made to the original payment method after verification of returned goods, subject to banking/payment processing times. G. Special Cases - Damaged on delivery: report immediately with evidence - Unclaimed/returned shipments due to wrong address may be refunded net of shipping costs H. Disputes Any dispute is handled under Italian law and applicable EU consumer law. I. Policy Updates We may revise this Refund Policy at any time by publishing updates on our website. J. Contact For refund questions: - Email: ecoworldcorporationsrl@pec.it - Address: Via Tanaro 12G, 20017 Rho (MI), Italy - Website: www.ecopack.ai